To obtain replacement of your watch under this warranty, please contact an authorized Paul Rich Group LLC retailer or service provider, who will provide additional instructions. If the watch was purchased in the Paul Rich Group LLC online store, or if you wish to obtain contact information of authorized Paul Rich Group LLC retailers or service providers, please contact our Customer Service Department by using the contact form on our website: www.paul-rich.com.
If you mail your watch for replacement, you must ensure it is packaged carefully to avoid any damage during shipping. Do not include any special watchbands or any other item of personal value in the shipment, as we cannot guarantee its return.
Although you will not be charged for replacement under this warranty, you may be required to cover the costs of packaging and mailing your watch to an authorized Paul Rich Group LLC retailer or service provider, as well as the costs of return shipping and handling. If it is determined that the warranty is void or does not apply, you may be charged for part or all of any replacement. If the battery in your watch is depleted at the time of replacement, you may be charged for a replacement battery.
This limited warranty does not cover the following:
- Batteries, straps, bands, bracelets, or crystals
- Damage of any kind if there is evidence that the damage was caused by accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of proper care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship.
Damage resulting from repair, service, or alterations by anyone other than an authorized Paul Rich Group LLC retailer or service provider is not covered under this warranty, and shall void the warranty.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO 24 MONTHS FROM THE DATE OF PURCHASE.
PAUL RICH GROUP LLC IS NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.