This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points visit the loyalty program page https://paul-rich.com/pages/rewards.

How do I view my point balance?

Your point balance is on the top of the loyalty program page https://paul-rich.com/pages/rewards

How do I redeem my points?

You can use your collected points to apply the discount by redeeming your collected points for rewards here https://paul-rich.com/pages/rewards cannot be combined with other coupon codes.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

***Approved:** These points can be redeemed on rewards immediately* **Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please visit the contact us page https://paul-rich.com/pages/contact-us

Yes, your points expire 12 months from issue date.

If i placed an order, how long would it take for my points to reflect my account?

Your points will usually update within 14 days.

Can i have multiple accounts or transfer points?

Yes, you can have multiple accounts but the point will not be transferable between accounts.

Does vouchers have any restrictions?

Yes, (1) voucher can be used per order and cannot be combined with other discount codes. In Cart Value $ Voucher Restriction:$20 Voucher (Orders Over $99)$40 Voucher (Orders Over $199) $60 Voucher (Orders Over $299)$80 Voucher (Orders Over $349)$100 Voucher (Orders Over $399)