This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

How do I earn store credit?

You can store credit for all sorts of activities, including referring friends, and making purchases.

How do I view my store credits balance?

Your balance is on the top of the loyalty program page https://paul-rich.com/pages/rewards

How do I redeem my store credit?

You can use your collected store credit to apply the discount by redeeming your collected points for rewards here. They cannot be combined with other coupon codes.

Is there a limit to the number of store credit I can earn?

No. Go ahead and earn as much as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: This store credit can be redeemed on rewards immediately. Pending: This store credit are need to be verified before you can redeem them. This typically applies to purchases and referrals. Cancelled: This store credit will not be added to your account. For example, this will happen if you cancel a purchase (the store credit will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending store credit will become cancelled and will be removed from your account.

Your pending points will become cancelled and will be removed from your account.

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn store credit!

It can sometimes take a few minutes for us to process your activity and provide your store credit.

How do I leave the program?

If you no longer wish to earn store credit, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your store credit total will begin from zero.

Where can I report a problem or give feedback?

Please visit the contact us pagehttps://paul-rich.com/pages/contact-us.

Do my store credit expire?

Yes, your store credit expires 12 months from issue date.

If i placed an order, how long would it take for my store credit to reflect my account?

Your store credit will usually update within 14 days.

Can I have multiple accounts or transfer points?

Yes, you can have multiple accounts but the store credit will not be transferable between accounts.

Does vouchers have any restrictions?

es, (1) voucher can be used per order and cannot be combined with other discount codes. In Cart Value $ Voucher Restriction:$20 Voucher (Orders Over $99)$40 Voucher (Orders Over $199) $60 Voucher (Orders Over $299)$80 Voucher (Orders Over $349)$100 Voucher (Orders Over $399)