Sultan's Ruby

SHIPPING

Shipping for all orders above 50 USD within the USA is free and on average it takes 2 business days.

For international orders we offer the following shipping options:

• free shipping (unpaid duties) (average shipping time 3-5 business days)
• international DDP Express (duties included) - (average shipping time 4-8 business days)
• international DDP Standard (duties included) - (average shipping time 8-16 business days)

All shipping options available for your region are displayed at checkout. If you're based in the EU and wish to place an order, please place your order at https://paul-rich.eu/.

RETURNS

All unused items can be returned within 30 days of receipt. We offer free returns for customers based in the USA. For customers located outside USA the cost of the return equals the actual cost of return shipping. We do not charge any restocking fees for either USA based or international customers. All returns must be posted by mail to our Texas warehouse located at:

1520 Luna Rd., #120, Carrollton, TX 75006, United States.

If the customer refuses the package at delivery we may charge a return shipping fee.

We do not accept refunds for used products. Used products will be mailed back to the sender and no refund will be issued. Any signs of wear or removal of parts including foil and tags will result in refusal of your return.