Paul Rich (Paul Rich Group LLC) respects the agreements with and the privacy of  its Customers and Users. We invite you to familiarize yourself with our Terms and Conditions and Privacy Policy. 

The Information that we Collect, How we Collect it, and How we Use it

Personal data are processed by Paul Rich Group LLC., a limited liability company registered in 54 Memorial Pl Unit 3 Elmwood Park 07407, New Jersey United States in order to use when necessary during your activity on our store. We collect information in two ways. First, we collect it automatically when you visit our websites or use our products and services. Second, we use it when you log in with your Facebook credentials through a Facebook or Instagram referral. 

When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide us such as your name, address, and email address. Additionally, when you complete a purchase with Paul Rich Group LLC, we share your submitted shipping address for shipping purposes only. 

When you browse our store we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates. We never sell or present personal data to a third party. We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

Marketing Communications Choice and Opt-Out

We want to communicate with you only if you want to hear from us. You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails or contacting us at telephone number or email address on our site. If you choose to opt out of our text message program, you can simply reply STOP to any message or reach out via telephone or email.
Please note, that as a user of the service, you cannot opt-out of some administrative communications that are reasonably necessary to the service, such as billing or service notifications.

We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities and for archival and record retention purposes to the extent permitted by law, including the California Consumer Privacy Act of 2018 (“CCPA”) and its Regulations, as applicable. We will store personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. You may have a right to request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request where required by law, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.

Data Storage

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data are stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data are stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Paul Rich Group LLC does not store nor see any credit card information.

Security of Data

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Links to Other Websites

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Cookies

Here is a list of cookies that we use. We have listed them below so that you can choose if you want to opt-out of cookies.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Changes to Privacy Policy

Privacy Policy may be changed at any time and the change becomes binding on a given date. Customers will be informed about changes to Privacy Policy by e-mail. If the customer does not consent to changes made he may quit using the platform.

Paul Rich Group Llc. Terms of Use

The website http://ww.paul-rich.com is operated by Paul Rich Group LLC (the “Seller”), a limited liability company registered in 54 Memorial Pl Unit 3 Elmwood Park 07407 New Jersey, United States. The Seller undertakes the highest effort to assure that the terms and conditions of sale will form customers' rights and obligations in accordance with good practices and taking into consideration customers' interests. Clients should note that our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.

Acceptance

The customer should familiarize himself or herself with Terms of use. During registration on the website www.paul-rich.com or when placing an order, the customer will be asked to accept the resolutions of Terms of Use by marking “X” in a checkbox.

Order Fulfillment 

Online store sells products on the Internet, using the website www.paul-rich.com, on which orders may be placed. The subject of order will be further called “the Product”. The catalogue of the products is located on the website https://www.paul-rich.com/collections/all.

Orders most often take between 3 and 10 business days to arrive at their destination. 

Occasionally, depending on various factors like customs, orders can take in excess of 10 business days to arrive. The order is dispatched within 24-48 hours after payment has been made, unless the order is a pre-order. In case of delay, please contact us by sending an e-mail on e-mail address: help@paul-rich.com.

Age Verification

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Terms of Payment

We use PayPal and Shopify Payments to process payments, so our staff is unable to see your payment details. PayPal is the world's largest and most secure payment provider. We accept PayPal, credit/debit cards (Visa, MasterCard, American Express), Apple Pay and Google Pay. If you have a PayPal account, but you are having problems with sending money or logging into PayPal, please contact PayPal customer service. We don’t accept the service for cash on delivery (COD). We process orders in any currency. 

Customer Care

We want you to be completely satisfied with your purchase on our website. If for any reason you are unhappy, please contact us by sending an e-mail to:

help@paul-rich.com.

Sales, Custom and Value-added taxes

In an effort to remain compliant with respective consumer legislations, we strongly encourage our end customers to maintain good standing with respect to customs and value-added taxes, where applicable. Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, customs or value-added taxes, and the shipping time and associated cost may increase.

Cancellation of orders

If you wish to cancel your order and thus receive a refund, you can do so automatically, or by contacting us with regards to your refund request. 

Orders can be cancelled within 30 minutes of placing the order. 

Allow up to 15 business days from date of request for full refund to be processed. The time for the refund to be processed depends on your bank.

Prices

Prices of products are in USD only and are gross prices. Prices located near products do not contain information about shipping costs, unless the delivery is indicated as “free shipping”. The total order cost is presented in clear and explicit way during review, after the choice of payment and delivery had been made. Before choosing a delivery option, the customer can check delivery costs at www.paul-rich.com/shipping. 

Refunds and Returns

RETURNS

All unused items can be returned within 30 days of receipt. We offer free returns for customers based in the USA. For customers located outside USA the cost of the return equals the actual cost of return shipping. We do not charge any restocking fees for either USA based or international customers. All returns must be posted by mail to our Texas warehouse located at:

1520 Luna Rd., #120, Carrollton, TX 75006, United Satetes.

If the customer refuses the package at delivery we may charge a return shipping fee.

We do not accept refunds for used products. Used products will be mailed back to the sender and no refund will be issued. Any signs of wear or removal of parts including foil and tags will result in refusal of your return.

CHARGEBACKS

If you open a chargeback for "product not received" without contacting us first but your order status shows delivered and the courier collected your signature upon delivery you will be unable to place any further orders and your warranty will be voided.

Comments and reviews

The customers may post comments and reviews on our website:
www.paul-rich.com. Illegal content should not be posted in comments and reviews. In such cases, we reserve the right to delete unlawful or illegal comments and reviews. 

Protection of Personal Data

The administrator of personal data is Paul Rich Group LLC, a limited liability company registered in 54 Memorial PL Unit 3 Elmwood Park 07407 New Jersey, United States in a way that precludes third parties from getting access to them.

When registering on the website www.paul-rich.com or when placing an order, the customer is required to make available personal data such as: name and surname, delivery address, telephone number, and e-mail address. Above data is processed by us only to finalize the order, among others to inform the client about the status of the order or to get the client’s opinion about his satisfaction with the delivered order. Payments are returned automatically to the card used during purchase. The customer may consent to processing of his personal data for purposes other than order realization, such as marketing purposes or subscribing to our newsletter.

Customer Care

Online store www.paul-rich.com uses cookies in order to implement a high level of security as well as ensure a high level of customer service. The customer can personally and at any time change the settings concerning cookies – set the conditions of storage and receiving the access of cookies files to his device by using the settings of his internet browser or by using the configuration of a service tool.

Complaints concerning the functionality of our website, comments or reports which break the rules of this Terms of Use should be e-mailed to help@paul-rich.com. The administrator will respond to all complaints sent by e-mail or letter. The answer will be sent within 14 days since the receipt of the complaint to the address indicated in the complaint.

Termination of the Agreement

Both sides have the right to terminate the agreement concerning internet services, which is regulated in this Terms of Use, preserving the term of termination of 30 days. The declaration of termination of the agreement should be sent by e-mail. The client is obliged to send such termination to the e-mail address: help@paul-rich.com. The seller is obliged to send such termination on the e-mail address of the client. The order placed before the termination of the agreement is fulfilled under the conditions regulated by this Terms of use.

Changes of the Terms of use

Customers will be informed about changes to the Terms of Use by e-mail at least 14 days before the change together with a request to accept the new regulations of Terms of Use.