FAQ

They are water resistant, not waterproof. Most of our watches are rated 5 ATM, and the Icon is rated 3 ATM. Both are fine with rain, splashes and washing your hands, but please don't swim, shower or dive with them. The Aquacarbon Pro is a dive watch, water resistant to 200 meters. You'll find the rating for each watch on its product page.

A quartz watch runs on a battery. It keeps very accurate time and never needs winding.

An automatic watch is mechanical and winds itself while you wear it: a rotor inside turns with the movement of your wrist and winds the mainspring. If you don't wear it for a while, it stops. Give it a gentle shake to start it again, then set the time.

Yes. On metal bracelets, you add or remove links to fit your wrist, and most bracelet watches come with the tool in the box. This video shows how on a Signature watch. Other bands adjust at the clasp. Any jeweler can also do it for you in a few minutes.

Yes. Every Paul Rich watch has a 2-year warranty from the date of purchase, covering defects in parts and workmanship. If you notice a problem, email us at help@paul-rich.com with photos or a video of it. The full terms are on our warranty page.

Wipe it with a soft, dry cloth. For the bracelet, use a soft toothbrush dipped in warm, soapy water, then rinse it quickly and dry it. Make sure the crown is pushed in first, and keep the watch away from hot water.

Yes. You can return any unused watch within 30 days of receiving it, or exchange it for a different one. To start, email us at help@paul-rich.com and we'll send you the instructions.

Returns are free in the US. From outside the US, you pay the return shipping. We don't charge restocking fees, and your refund goes back to your original payment method.

Please keep the protective foils and tags on until you're sure you want to keep the watch. We can't accept watches that have been worn, or returns sent after the 30 days. Those are sent back to you without a refund.

Orders from paul-rich.com ship from our warehouse in Texas, USA. Orders from paul-rich.eu ship from our warehouse in the Netherlands.

No, we sell online only. Some authorized retailers around the world carry our watches. You'll find them on our retailers page.

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Not at the moment. We don't offer customization.

Credit and debit cards (Visa, Mastercard, American Express and Discover), Shop Pay, Apple Pay, Google Pay and PayPal. Depending on your country, you can also pay in installments with Klarna, Afterpay, Sezzle or Zip.

Within the United States, no. There is nothing to pay on delivery.

Outside the United States, import duties, taxes and carrier fees are set by your country's customs authority, not by Paul Rich. To have nothing to pay on arrival, choose Duties and Taxes Prepaid at checkout, where the duties and taxes are shown and paid. With the free option, import charges may be due on delivery. The options available for your country are shown at checkout.

If a parcel is refused because import charges were not paid, it comes back to us and we refund the order minus shipping and return costs.

Ordering from the EU? Please shop at paul-rich.eu, where prices include VAT and duties.

Orders usually leave our warehouse within 24 to 48 hours. Within the United States, shipping is free and takes on average 2 business days.

For international orders, the options at checkout are:

- Standard International Duties Unpaid: free, 6 to 12 business days

- Express International Duties Unpaid: $19.99, 1 to 5 business days

- DHL International Standard: Duties and Taxes Prepaid. 6 to 14 business days

- DHL International Express: Duties and Taxes Prepaid. 2 to 5 business days

The options available for your country are shown at checkout.

No. The frosting is thousands of diamond-cut facets in the stainless steel itself. It isn't a coating, so it won't peel or fall off.