FAQ

The most frequently asked questions about the Paul Rich online store's products. Water resistance, warranty, care, cleaning, and replacement straps for Paul Rich watches are all covered in the sections below.

You will also learn how to purchase and return products on the website of the online store www.paul-rich.com. You can look up information about the different types of shipping, delivery times, and countries to which we ship our products. If you cannot find the answer to your question, please contact us directly at help@paul-rich.com or via the Frequently Asked Questions page here.

PAUL RICH FREQUENTLY ASKED QUESTIONS

Our watches have 5 ATM water resistance, but aren’t waterproof. Snorkeling or swimming for longer than 10 minutes is not recommended.

While a quartz movement gets its power from a battery, an automatic mechanical movement uses energy from the motion of a wearer’s wrist. Every time the watch moves, a rotor within the caliber spins and automatically winds the mainspring.

Yes, all straps are adjustable. We’ve made a couple of YouTube tutorial videos for you here.

All of our watches have a 2 years warranty. During purhsing process you can extend the warranty from 2 to 5 years. You can find more details here.

The best way to clean your watches is to use a cloth or toothbrush soaked in warm water with soap. You should gently clean off the dirt from the surface.

All unused items can be returned within 30 days of receipt. In order to initiate the return, please mail us at help@paul-rich.com.

After the return is accepted we will provide you with the detailed instruction on how to proceed further.

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned

Our warehouse is located in Texas, US.

At the moment we only sell online, however it is possible to make a purchase with one of our retailers around the world listed here.

Please feel free to make a purchase directly on our official website: https://paul-rich.com/. First, you need to find an item you like and add it to your cart. Next, please make sure to follow the instructions at the checkout.

If you would like to be informed about our upcoming promotions, please subscribe to our newsletter on the bottom of the page.

Unfortunately, we do not offer any customization services at the moment.

We currently support the following payment methods: credit cards, PayPal, Apple Pay, Google Pay,Klarna (limited to customers from the USA).

All orders within the United States come with duty paid and applicable sales or tax paid.

There are no additional charges if you order to the United States. If you order outside the United States we cannot say for certain whether your local post will charge you for the products you order. Please contact your postal service for the most information on any extra fees.
In the checkout, we offer 2 shipping options with all duties and taxes already paid or 100% free shipping without paying any duties.


We didn't charge you anything for the shipping but the customs fee is a customer's responsibility as it is a payment required by your government. Most of those regulations were introduced in the summer of 2021.


In case you refuse to pay the required fee at reception the package will be returned and we will refund your order. However, we will deduct the costs of shipping and return.

Within the USA borders we offer 2-day delivery. 

For international orders we offer the following shipping options:

- free shipping (unpaid duties) (average shipping time 3-5 business days)

- international DDP Express (duties included) - (average shipping time 4-8 business days)

- international DDP Standard (duties included) - (average shipping time 8-16 business days)

No, the frosting should not fade or fell off.