Returns and Cancellation

Route Package Protection

If you bought Route+ package protection at checkout please click this link below to submit a claim:

https://claims.route.com

Cancellation 

Orders can be cancelled within 1 hour of placing the order. 

Returns

WHAT ITEMS CAN BE RETURNED

All unused items can be returned within 30 days of receipt. 

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued. 

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

HOW TO RETURN AN ITEM

To return an item please follow this procedure:

  1. Email support@paul-rich.com and provide your order number and specify the items you want to return.

  2. After we have confirmed your request please re-pack the item to its original condition with labels and tags still attached. For domestic returns in the United States, please attach our free pre-paid return label to the box. You are responsible for the charges of the international return shipping. 

  3. For US domestic returns, call the courier indicated on the free pre-paid return label (UPS, DHL, USPS or Fedex - depending on your location) and schedule the item pickup. For international returns please send your package by the courier of your choice. All returns should be sent to: Simple Global Customer Service c/o Paul Rich Group Llc., 620 Centerpoint Blvd., New Castle, Delaware,19720, United Sates. 

All domestic returns are free if sent with our pre-paid return label. You are responsible for the charges of the international return shipping.

  1. Retain your proof of shipment and wait until the package reaches our support warehouse in Delaware. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.