Returns and Cancellation

Route Package Protection

If you bought Route+ package protection at checkout please click this link below to submit a claim:

https://claims.route.com

Cancellation

From October 13, 2020 all currently unfulfilled orders and any new orders can be cancelled until they are shipped. We are connected to an automated warehouse management system and CANNOT CANCEL AN ORDER THAT HAS SHIPPED.

However, if the order has not shipped please enjoy our no questions asked cancellation policy.

Returns

WHAT ITEMS CAN BE RETURNED

All unused items can be returned within 30 days of receipt. 

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued. 

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

HOW TO RETURN AN ITEM

To return an item for free please follow this procedure:

1. Email support@paul-rich.com and provide your order number as well as specify the items you want to return. 

2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.

3. Call the courier indicated on the free pre-paid return label (UPS, DHL, USPS or Fedex - depending on your location) and schedule item pickup. You can also send your package yourself to Simple Global Customer Service c/o Paul Rich Group Llc., 620 Centerpoint Blvd., New Castle, Delaware,19720, United Sates. 

All domestic and international returns are free if sent with our pre-paid return label.

4. Retain your proof of shipment and wait until the package reaches our support warehouse in Delaware. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.