All orders can be cancelled within 1 hour when placed Monday through Friday between 9 AM and 5 PM Central European time. If your order has been paid and you need to make a change or cancel an order, you must contact us within that time frame. The support team does not work 24 hours and therefore cannot cancel your order outside the above time frame. We are connected to an automated warehouse management system and do not actively monitor the flow of orders.
Orders placed on weekend can be canceled by 6 AM Monday, European Central time.
If you are not completely satisfied with your purchase and have NOT USED the item, simply return the item or items to us under the condition that you are liable for any decrease in product's value resulting from the use of product in any way beyond necessary to get to know the character, features and functionality of the product within 30 days of package delivery by contacting firstname.lastname@example.org. Return shipping costs are refundable in USA on orders over $50.
We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.
You can expect to receive your refund within 5-10 business days of your package return. However, in many cases you will receive a refund more quickly. You will receive the return payment to the card used during checkout or to your PayPal account if you paid with PayPal.
If you ship your intended return after the 30 day return period the items will be sent back to you and no refund will be issued.
Items purchased for a discount price
Items on sale can also be returned within 30 days.